How to retry a failed credit card payment

You will learn 

Learn how to retry a credit card payment in Klaviyo if a recurring payment has failed. 

Before you begin

You will only be able to retry a credit card payment when:

• Payments are recurring.
• A recurring payment did not go through and you want to try again.
• The account is not based in India (due to the way payments must be handled there).
• Klaviyo has not scheduled a retry for within 15 minutes. 
• You've updated the credit card on file more than 1 hour ago.
  • After you update a credit card, Klaviyo waits up to 1 hour before retrying a payment. If you changed the credit card more recently, please wait the full hour to see if the payment goes through. 
• The account is active or suspended.
  • If the account is canceled, you must first subscribe to a new plan.

If you are simply trying to pay for the first time by credit card, see this article on updating your credit card information. 

Retry a credit card payment

If you don't see the Retry payment button, a retry is not available at this time. You will only see this button when you meet all of the conditions listed in the previous section. We recommend checking back after a full 15 minutes pass. 

1. Click on the account dropdown in the lower left.
2. Select Billing. 
   
3. In the Billing section at the top of the page, click Retry payment.
   

Outcome

Using the method described above, you’ll be able to retry a credit card payment. 

If successful, your invoice will be paid. If your account was suspended due to lack of payment, it will be re-enabled once the payment goes through. 

Additional resources

• How to update your credit card information
• Understanding how Klaviyo billing works for email and SMS
• Understanding Klaviyo's SMS credit system